Privacy Policy

At My Plastic Surgeon, the practice of Dr. Leila Kasrai, we are committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

By using our website at myplasticsurgeon.ca, submitting a contact form, or communicating with our office, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

We collect personal information only when it is necessary to provide our services, respond to your inquiries, or fulfil a purpose you have consented to. The types of information we may collect include:

• Contact information – your name, email address, phone number, and mailing address when you submit an inquiry or book a consultation
• Health information – details about your medical history and areas of interest, provided voluntarily through consultation forms
• Technical information – your IP address, browser type, device information, and pages visited, collected automatically when you browse our website
• Location information – your approximate geographic location, determined from your IP address

We do not collect personal information without your knowledge. When you provide information through our website forms, you are doing so voluntarily.

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries about cosmetic procedures and scheduling consultations
• Providing you with requested information about our services
• Verifying the legitimacy of form submissions and preventing spam
• Validating contact information you have provided
• Improving our website and the experience we offer visitors
• Meeting legal, regulatory, and professional obligations

We will not use your personal information for any purpose beyond what was identified at the time of collection, unless we obtain your further consent.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies – required for basic website functionality, such as navigation and form submission
• Analytics cookies – help us understand how visitors interact with our website, which pages are most popular, and how users navigate the site. We use Google Tag Manager to manage these analytics tools.
• Advertising cookies – used through Google remarketing to display relevant information about our services on other websites you may visit. You can opt out of Google's use of cookies by visiting Google's Ads Settings or the Network Advertising Initiative opt-out page.

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

Third-Party Services

To operate our website and respond to your inquiries effectively, we use a limited number of trusted third-party services. These services may process certain personal information on our behalf:

• Zapier – processes contact form submissions and routes them to our office. Your name, email address, phone number, and message content are transmitted through this service.
• Mailgun – validates email addresses submitted through our contact forms to ensure we can respond to you. Only your email address is shared with this service.
• OOPSpam – detects and prevents spam submissions on our contact forms. Form content is analyzed by this service to protect the integrity of our communications.
• IPify – determines your approximate geographic location based on your IP address. This helps us understand where our website visitors are located. No personally identifying information beyond your IP address is shared.
• Bunny CDN – delivers images and other website content efficiently by caching files on servers closer to your location. Your IP address and browser information are processed in the course of content delivery.
• Google Tag Manager – manages analytics and remarketing tools on our website. Information about your browsing behavior, device, and location may be collected through Google's services.

Each of these service providers is contractually required to handle your information securely and only for the purposes described above. We do not sell or rent your personal information to any third party.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form submissions – retained for up to two years to allow us to follow up on your inquiry and provide ongoing service
• Patient records – retained in accordance with the requirements of the College of Physicians and Surgeons of Ontario and applicable Ontario health records legislation
• Website analytics data – retained in aggregate, anonymized form and is not linked to your identity

When personal information is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights

Under PIPEDA, you have important rights regarding your personal information. You have the right to:

• Access your information – request a copy of the personal information we hold about you
• Correct your information – ask us to update or correct any inaccurate personal information
• Withdraw consent – withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• Request deletion – ask us to delete your personal information when it is no longer needed for the purposes for which it was collected
• File a complaint – if you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact our office using the information provided at the end of this policy. We will respond to your request within 30 days.

Data Security

We take the protection of your personal information seriously. We use appropriate physical, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted connections (HTTPS) for all website communications
• Restricted access to personal information within our practice
• Regular review of our security practices and procedures

While we strive to protect your information, please be aware that no method of transmission over the Internet is completely secure. We encourage you not to send sensitive personal or health information through email or website contact forms. For confidential matters, please contact our office directly by telephone.

Email Communications and CASL Compliance

We comply with Canada's Anti-Spam Legislation (CASL) in all of our electronic communications. This means:

• Consent – we will only send you commercial electronic messages (such as newsletters or promotional information) if you have given us your express consent to do so, or if we have implied consent based on an existing business relationship
• Identification – every electronic message we send will clearly identify Dr. Leila Kasrai and My Plastic Surgeon as the sender, along with our contact information
• Unsubscribe – every commercial electronic message we send will include a simple and clearly visible way for you to unsubscribe. We will process your unsubscribe request within 10 business days
• No purchased lists – we do not purchase email lists or send unsolicited commercial messages

Please note that even if you unsubscribe from promotional communications, we may still send you transactional messages related to an appointment or inquiry you have made, as these are not considered commercial messages under CASL.

Confidentiality of Internet Communications

The Internet is not a fully secure medium, and privacy cannot be guaranteed for unencrypted communications. Internet email and website form submissions may be vulnerable to interception. Dr. Kasrai cannot ensure the privacy of any information you send to us, or that we send to you, over the Internet unless it is transmitted through secure, encrypted channels. We will not be responsible for any damages you may incur if you communicate confidential information to us over the Internet, or if we communicate such information to you at your request.

Medical Disclaimer

The information provided on this website is intended for general informational purposes only and does not constitute medical advice. Many factors may affect the applicability of any information to your particular circumstances. You should consult directly with Dr. Kasrai before making any decisions about cosmetic procedures. Information on this website is believed to be accurate at the time of posting; however, changes may be made at any time without prior notice.

Limitation of Liability

Dr. Kasrai and My Plastic Surgeon do not warrant the accuracy, completeness, or adequacy of any information on this website. Such information is provided without warranty or condition of any kind, either express or implied. Dr. Kasrai and My Plastic Surgeon will not be responsible for any direct, indirect, special, incidental, or consequential damages resulting from the use or misuse of this website or its content.

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children through this website. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate steps.

Applicable Jurisdiction

This Privacy Policy and your use of this website are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes arising from this policy will be resolved in accordance with Ontario law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us:

Dr. Leila Kasrai – My Plastic Surgeon
1243 Islington Ave #707
Etobicoke, ON M8X 1Y9
Phone: 416-639-5772
Toll Free: (877) 709-5583
Email: info@myplasticsurgeon.ca

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Last Updated: February 2026